Managed IT Services
One Accountable Partner for Your Day-to-Day IT
One Accountable Partner for Your Day-to-Day IT
Entice manages the systems, support, security, backups, and vendors your business depends on. Senior engineers know your environment, work ahead of avoidable problems, and stay accountable from first response through resolution—so you always know what is happening and what comes next.
Entice manages the systems, support, security, backups, and vendors your business depends on. Senior engineers know your environment, work ahead of avoidable problems, and stay accountable from first response through resolution—so you always know what is happening and what comes next.
Managed IT That Runs Ahead of Problems
Managed IT That Runs Ahead of Problems
Support, maintenance, and planning under one accountable agreement
Support, maintenance, and planning under one accountable agreement
Your team should not have to chase vendors, wonder who owns an issue, or wait for problems to become outages before IT gets attention. Entice manages your environment with defined scope, scheduled maintenance, documented systems, and clear communication leadership can understand.
Your team should not have to chase vendors, wonder who owns an issue, or wait for problems to become outages before IT gets attention. Entice manages your environment with defined scope, scheduled maintenance, documented systems, and clear communication leadership can understand.
Senior-Led Support
Work with experienced IT professionals who understand your environment and can resolve causes, not just symptoms.
Continuous Monitoring
24/7 Monitoring & Maintenance
Systems are monitored around the clock. Staffed support and after-hours response follow each client’s documented service plan.
We monitor critical systems, maintain infrastructure, and address avoidable issues before they disrupt the business.
Flat-Rate IT Management
Predictable monthly service with readable scope, approval rules, and reporting that leadership can budget around.
Predictable monthly service with readable scope, approval rules, and reporting that leadership can budget around.
Security and recovery by scope
Backup and recovery services apply only to the systems and data sources named in the service plan. Where recovery objectives apply, the plan documents the priorities, responsibilities, and important dependencies.
Patching, backups, access controls, endpoint protection, and compliance support are treated as part of operations, not afterthoughts.
What Entice Manages
What Entice Manages
The practical IT work that keeps your business moving
The practical IT work that keeps your business moving
Workstation, server, and network monitoring
Visibility into the systems your team depends on every day.
Visibility into the systems your team depends on every day.
Patch management and scheduled maintenance
Updates, maintenance windows, and recurring work handled on a defined cadence.
Updates, maintenance windows, and recurring work handled on a defined cadence.
Helpdesk and issue escalation
Responsive support with ownership visible until the issue is closed.
Responsive support with ownership visible until the issue is closed.
Microsoft 365, identity, and access support
User management, access controls, email support, and security-aligned administration.
User management, access controls, email support, and security-aligned administration.
Backup oversight and recovery readiness
Backup monitoring, restore testing, and practical recovery planning for critical systems.
Backup monitoring, restore testing, and practical recovery planning for critical systems.
Vendor coordination and procurement
A single accountable partner to coordinate internet, software, hardware, licensing, and support vendors.
A single accountable partner to coordinate internet, software, hardware, licensing, and support vendors.
Asset, license, and documentation management
Clear records of what you own, what is supported, and what needs attention.
Clear records of what you own, what is supported, and what needs attention.
Onboarding and offboarding
Repeatable user setup and termination workflows that reduce security and access gaps.
Repeatable user setup and termination workflows that reduce security and access gaps.
Security baseline management
Patching, access control, endpoint protection, and security recommendations integrated into everyday IT operations.
Patching, access control, endpoint protection, and security recommendations integrated into everyday IT operations.
Leadership reporting and IT planning
Plain-language reporting on risks, recurring issues, priorities, and the technology roadmap.
Plain-language reporting on risks, recurring issues, priorities, and the technology roadmap.
How It Works
How It Works
A managed transition without the mystery
A managed transition without the mystery.
01
01
Assessment & Discovery
We review your users, devices, infrastructure, Microsoft 365 environment, vendors, backups, security controls, documentation, and recurring pain points.
We review your users, devices, infrastructure, Microsoft 365 environment, vendors, backups, security controls, documentation, and recurring pain points.
02
02
Scope & Service Plan
We define what Entice manages, what remains outside scope, how issues are prioritized, and where approvals are required before work begins.
03
Stabilize & Document
We address urgent gaps, organize documentation, implement monitoring, confirm backup visibility, and bring recurring maintenance under control.
04
04
Manage, Report & Improve
We handle support, maintenance, vendor coordination, and planning on an ongoing rhythm so leadership can make better technology decisions.
We handle support, maintenance, vendor coordination, and planning on an ongoing rhythm so leadership can make better technology decisions.
The Entice Operating Standard
The Entice Operating Standard
No vague ownership. No mystery invoices. No guessing what happens next.
No vague ownership. No mystery invoices. No guessing what happens next.
A managed IT agreement should make responsibilities clearer, not harder to understand. Entice documents the operating expectations before work begins, then manages the environment against that standard.
A managed IT agreement should make responsibilities clearer, not harder to understand. Entice documents the operating expectations before work begins, then manages the environment against that standard.
01
Scope of Responsibility
What Entice manages, what we advise on, and what remains outside the engagement.
What Entice manages, what we advise on, and what remains outside the engagement.
02
Response and Escalation Expectations
How issues are prioritized, routed, communicated, and closed.
How issues are prioritized, routed, communicated, and closed.
03
Maintenance Cadence
The recurring work that keeps systems current and reduces avoidable disruption.
The recurring work that keeps systems current and reduces avoidable disruption.
04
Security and Recovery Responsibilities
The controls, backups, monitoring, and recovery planning included in the service plan.
The controls, backups, monitoring, and recovery planning included in the service plan.
05
Review Rhythm
How we revisit risks, recurring issues, projects, budgets, and the technology roadmap.
How we revisit risks, recurring issues, projects, budgets, and the technology roadmap.
Proof From the Work
Proof From the Work
Managed IT should show up in business outcomes
Managed IT should show up in business outcomes
24+ Months of Zero Unplanned Downtime
For a regulated pharmaceutical distributor, Entice strengthened infrastructure, monitoring, backup readiness, documentation, and operational controls so critical systems stayed available.
HIPAA-Ready Modernization With No Lost Patient Days
For a dental group, Entice modernized aging infrastructure, encrypted devices, tested backups, and built a written security program while the practice stayed open.
130,000 Parts to a Running Warehouse Operation
Entice helped launch a multi-state warehouse operation with resilient infrastructure, connected inventory, ecommerce, accounting, shipping, and operational systems.
Entice helped launch a multi-state warehouse operation with resilient infrastructure, connected inventory, ecommerce, accounting, shipping, and operational systems.
View Case Studies
Who It’s For
Who It’s For
A fit for businesses that need IT to be owned, not patched together
A fit for businesses that need IT to be owned, not patched together
Entice managed services are built for Colorado organizations that need dependable systems, clearer accountability, stronger security, and practical guidance without hiring a full internal IT department.
Entice managed services are built for Colorado organizations that need dependable systems, clearer accountability, stronger security, and practical guidance without hiring a full internal IT department.
Small & Mid-Sized Businesses that have outgrown break-fix support
Small & Mid-Sized Businesses that have outgrown break-fix support
Professional services firms that need responsive user support and secure cloud systems
Professional services firms that need responsive user support and secure cloud systems
Health and dental practices that need uptime, backup readiness, and HIPAA-conscious operations
Health and dental practices that need uptime, backup readiness, and HIPAA-conscious operations
Manufacturing and warehouse teams that depend on connected systems and operational continuity
Manufacturing and warehouse teams that depend on connected systems and operational continuity
Financial, construction, and engineering firms that need secure access, documentation, and vendor coordination
Financial, construction, and engineering firms that need secure access, documentation, and vendor coordination
If you only need a one-time repair, Entice may not be the right fit. If you need a partner to own the environment over time, this is the right conversation.
If you only need a one-time repair, Entice may not be the right fit. If you need a partner to own the environment over time, this is the right conversation.
Common Questions
Managed services, answered plainly
Typical managed IT coverage includes monitoring, maintenance, patching, helpdesk support, Microsoft 365 administration, vendor coordination, backup oversight, documentation, security baseline support, and leadership reporting. Final scope is documented before the engagement begins.
Typical managed IT coverage includes monitoring, maintenance, patching, helpdesk support, Microsoft 365 administration, vendor coordination, backup oversight, documentation, security baseline support, and leadership reporting. Final scope is documented before the engagement begins.
Typical managed IT coverage includes monitoring, maintenance, patching, helpdesk support, Microsoft 365 administration, vendor coordination, backup oversight, documentation, security baseline support, and leadership reporting. Final scope is documented before the engagement begins.
Entice is based in Denver and supports Colorado businesses, with remote and onsite support depending on the environment, scope, and business need.
Entice is based in Denver and supports Colorado businesses, with remote and onsite support depending on the environment, scope, and business need.
Entice is based in Denver and supports Colorado businesses, with remote and onsite support depending on the environment, scope, and business need.
Entice can act as an outsourced IT department or support internal staff with senior-level escalation, monitoring, maintenance, cybersecurity, projects, and planning.
Entice can act as an outsourced IT department or support internal staff with senior-level escalation, monitoring, maintenance, cybersecurity, projects, and planning.
Entice can act as an outsourced IT department or support internal staff with senior-level escalation, monitoring, maintenance, cybersecurity, projects, and planning.
Security is part of responsible IT management. Entice includes security-aligned practices such as patching, access controls, endpoint protection, backup oversight, and risk visibility. More advanced cybersecurity services can be scoped separately.
Security is part of responsible IT management. Entice includes security-aligned practices such as patching, access controls, endpoint protection, backup oversight, and risk visibility. More advanced cybersecurity services can be scoped separately.
Security is part of responsible IT management. Entice includes security-aligned practices such as patching, access controls, endpoint protection, backup oversight, and risk visibility. More advanced cybersecurity services can be scoped separately.