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Healthcare & Dental IT Support in Colorado

Healthcare & Dental IT Support in Colorado

Keep Patient Care Moving. We’ll Own the IT Behind It.

Keep Patient Care Moving. We’ll Own the IT Behind It.

Keep Patient Care Moving. We’ll Own the IT Behind It.

One accountable IT partner for support, security, vendors, and recovery.

Entice provides managed IT, cybersecurity, and HIPAA Security Rule support for medical and dental practices. We manage the users, devices, networks, Microsoft 365 environment, backups, and technology vendors behind your patient workflows—while scheduling disruptive work around patient care.

Entice provides managed IT, cybersecurity, and HIPAA Security Rule support for medical and dental practices. We manage the users, devices, networks, Microsoft 365 environment, backups, and technology vendors behind your patient workflows—while scheduling disruptive work around patient care.

Start a Practice IT Readiness Review

View the Case Study

See the Dental Case Study

A focused introductory conversation about your practice, critical systems, recurring disruptions, security concerns, and recovery readiness.

A focused introductory conversation about your practice, critical systems, recurring disruptions, security concerns, and recovery readiness.

Colorado IT partner since 2001 · Senior-led support · 24/7 monitoring options · Dental modernization completed with no lost patient days

Modern dental practice operatory with clinical workstation

Technology That Supports the Patient Day

Technology That Supports the Patient Day

When One System Fails, the Entire Schedule Feels It

When One System Fails, the Entire Schedule Feels It.

When One System Fails, the Entire Schedule Feels It

A front-desk computer, imaging server, cloud identity, internet circuit, or practice-management application is not an isolated piece of technology. Each one supports a patient workflow.

When something fails, your staff should not have to determine whether the problem belongs to the software company, equipment vendor, internet provider, or IT provider. Entice becomes the accountable technical owner: we diagnose the issue, coordinate the appropriate vendors, keep the practice informed, and stay involved through resolution.

Patient-care impact determines priority

A practice-wide outage is handled differently from a routine workstation request.

A practice-wide outage is handled differently from a routine workstation request.

One accountable technical owner

Entice diagnoses, coordinates vendors, and stays involved through resolution.

Entice diagnoses, coordinates vendors, and stays involved through resolution.

Maintenance planned around the practice schedule

Disruptive work is scheduled outside patient hours whenever possible.

Disruptive work is scheduled outside patient hours whenever possible.

Managed IT for Clinical Operations

Managed IT for Clinical Operations

Support Built Around How Your Practice Actually Works

Support Built Around How Your Practice Actually Works

Support Built Around How Your Practice Actually Works

Healthcare and dental practices need more than generic help desk support. Entice combines day-to-day IT management with security, recovery, vendor coordination, and long-term planning.

Patient-Day Support

Support requests are prioritized by operational and patient-care impact. A practice-wide application outage, imaging interruption, or suspected security event is handled differently from a routine workstation request.

Practice Software and Imaging Coordination

We support the infrastructure, access, workstations, servers, networks, backups, and integrations around your EHR, practice-management, imaging, scanner, sensor, patient-communication, and billing systems. When specialized intervention is required, we coordinate directly with the application or equipment vendor.

We support the infrastructure, access, workstations, servers, networks, backups, and integrations around your EHR, practice-management, imaging, scanner, sensor, patient-communication, and billing systems. When specialized intervention is required, we coordinate directly with the application or equipment vendor.

Identity, Email, and Microsoft 365

Entice manages user access, multifactor authentication, email protection, administrator privileges, onboarding, offboarding, secure file sharing, and Microsoft 365 administration under defined standards.

Protected Workstations and Networks

Monitoring, patching, encryption, endpoint protection, vulnerability management, secure Wi-Fi, firewalls, and appropriate network segmentation help protect the devices and connections your practice relies on.

Monitoring, patching, encryption, endpoint protection, vulnerability management, secure Wi-Fi, firewalls, and appropriate network segmentation help protect the devices and connections your practice relies on.

Tested Backup and Recovery

Backups are monitored, restores are tested, and recovery expectations are documented for critical systems. The objective is not simply to have a backup—it is to restore operations predictably.

HIPAA Control Operations and Evidence

Entice helps operate assigned technical safeguards, maintain documentation, track remediation, and organize evidence so practice leadership can see what is working and what still requires attention.

How Entice Works With Your Practice

How Entice Works With Your Practice

A Managed Transition Without Sacrificing Patient Days

A Managed Transition Without Sacrificing Patient Days

A Managed Transition Without Sacrificing Patient Days

Our service model is designed to reduce disruption, clarify responsibility, and give practice leadership visibility into reliability, security, and recovery.

Step 01

Map the Practice

We document users, locations, workstations, servers, networks, Microsoft 365, applications, imaging systems, backups, vendors, and the workflows in which sensitive information is created, accessed, stored, or transmitted.

Outputs: Asset inventory, application and vendor map, initial risk list, and responsibility boundaries.

Step 02

Stabilize the Environment

We address urgent reliability and security gaps, verify backup visibility, organize documentation, establish monitoring, and plan disruptive work around practice hours.

We address urgent reliability and security gaps, verify backup visibility, organize documentation, establish monitoring, and plan disruptive work around practice hours.

Outputs: Prioritized stabilization plan, maintenance schedule, and documented remediation work.

Step 03

Manage by Patient Impact

Your staff receives a clear support path, defined escalation, and visible ownership. Entice coordinates technical vendors rather than sending the practice back and forth between providers.

Outputs: Service reporting, vendor coordination, recurring-issue analysis, and documented escalation.

Step 04

Prove and Improve

We review risks, access, vulnerabilities, backup readiness, recurring issues, projects, and upcoming technology decisions on a defined cadence.

Outputs: Risk register, control evidence, recovery records, executive reporting, and a prioritized technology roadmap.

Operationally Aware Support

Operationally Aware Support

Support Prioritized by Practice Impact

Support Prioritized by Practice Impact

Support Prioritized by Practice Impact

Not every ticket has the same effect on patient care. Entice evaluates incidents based on the degree to which they stop or degrade practice operations.

Priority 1 — Patient Care or the Practice Is Stopped

Practice-wide EHR or practice-management outage, critical patient information unavailable, imaging unavailable across the practice, major connectivity failure, or a suspected ransomware event.

Priority 2 — Patient Care Is Materially Degraded

An operatory or department is unavailable, a clinical device cannot communicate, or an essential staff member cannot access a required application.

An operatory or department is unavailable, a clinical device cannot communicate, or an essential staff member cannot access a required application.

Priority 3 — Routine Operational Request

New-user setup, software installation, an access change, a minor peripheral issue, or a planned equipment request.

One Accountable Technology Partner

One Accountable Technology Partner

Your Practice Should Not Have to Referee Its Technology Vendors

Your Practice Should Not Have to Referee Its Technology Vendors.

Your Practice Should Not Have to Referee Its Technology Vendors

Entice acts as the accountable technical point of contact across the systems supporting your practice. We isolate the issue, engage the appropriate provider, translate technical findings, track the request, and keep your team informed until resolution.

Entice acts as the accountable technical point of contact across the systems supporting your practice. We isolate the issue, engage the appropriate provider, translate technical findings, track the request, and keep your team informed until resolution.

Systems We Coordinate

Servers, cloud infrastructure, workstations, and networks

Servers, cloud infrastructure, workstations, and networks

Backup, security, and monitoring platforms

Backup, security, and monitoring platforms

EHR and practice-management platforms

EHR and practice-management platforms

Imaging databases, viewers, sensors, scanners, and related workstations

Imaging databases, viewers, sensors, scanners, and related workstations

Patient communication and scheduling systems

Patient communication and scheduling systems

Claims, insurance, and billing applications

Claims, insurance, and billing applications

Microsoft 365, email, file sharing, and identity

Microsoft 365, email, file sharing, and identity

VoIP, secure fax, internet, and connectivity

VoIP, secure fax, internet, and connectivity

Entice supports the technology environment around your clinical and business applications. Application-specific or equipment-specific work may require the software publisher or equipment manufacturer, which Entice will coordinate as part of the support process.

Entice supports the technology environment around your clinical and business applications. Application-specific or equipment-specific work may require the software publisher or equipment manufacturer, which Entice will coordinate as part of the support process.

HIPAA Security Rule Support

HIPAA Security Rule Support

Turn Security Requirements Into Controls You Can Operate and Demonstrate

Turn Security Requirements Into Controls You Can Operate and Demonstrate.

Turn Security Requirements Into Controls You Can Operate and Demonstrate

HIPAA is not a one-time certificate, a security product, or a policy binder. Your practice needs safeguards that operate across the real environment: users, identities, devices, applications, vendors, data, backups, logs, and recovery procedures.

Entice helps define responsibility, implement and maintain assigned technical controls, document the work, and organize evidence. Depending on the agreed scope, this may include risk-analysis support, asset and data inventory, multifactor authentication, access reviews, encryption, patching, vulnerability management, monitoring, incident procedures, backup testing, security training, and policy documentation.

Compliance is a shared organizational responsibility. Entice manages the IT controls assigned to us; practice leadership retains responsibility for broader privacy, clinical, legal, and workforce obligations.

Compliance is a shared organizational responsibility. Entice manages the IT controls assigned to us; practice leadership retains responsibility for broader privacy, clinical, legal, and workforce obligations.

Proof From the Work

Proof From the Work

HIPAA-Ready Modernization With No Lost Patient Days

HIPAA-Ready Modernization With No Lost Patient Days

HIPAA-Ready Modernization With No Lost Patient Days

A growing dental group was operating with aging infrastructure, unencrypted workstations, untested backups, and imaging data distributed across unmanaged devices.

A growing dental group was operating with aging infrastructure, unencrypted workstations, untested backups, and imaging data distributed across unmanaged devices.

Entice encrypted workstations and mobile devices, moved practice-management and imaging data into managed storage, replaced aging infrastructure, implemented protected backups, tested recovery, and established a written security program.

Entice encrypted workstations and mobile devices, moved practice-management and imaging data into managed storage, replaced aging infrastructure, implemented protected backups, tested recovery, and established a written security program.

The migration was performed after hours and on weekends. The practice stayed open without losing a patient day.

The migration was performed after hours and on weekends. The practice stayed open without losing a patient day.

View the Case Study

Verified Outcomes

No lost patient days

No lost patient days

Encrypted workstations

Encrypted workstations

Tested recovery

Tested recovery

Written security program

Written security program

Practice Types

Practice Types

IT Support for Independent and Growing Practices

IT Support for Independent and Growing Practices

IT Support for Independent and Growing Practices

From single-location practices to multi-site groups, Entice adapts scope, standards, and support to how your organization operates.

Independent Medical and Specialty Practices

Dental, Orthodontic, Periodontal, and Oral-Surgery Practices

Multi-Location Practices and Dental Groups

Practices Opening, Acquiring, or Consolidating Locations

Practices Replacing Aging Infrastructure

Organizations That Have Outgrown Break-Fix Support

Internal IT Teams Needing a Co-Managed Partner

Healthcare and Dental IT Questions

Healthcare and Dental IT Questions

Healthcare and Dental IT Questions

No provider, product, or checklist can make an organization compliant by itself. Entice manages and documents the IT controls assigned to us and helps identify technical gaps. Your practice remains responsible for the broader privacy, clinical, workforce, and legal parts of its compliance program.

No provider, product, or checklist can make an organization compliant by itself. Entice manages and documents the IT controls assigned to us and helps identify technical gaps. Your practice remains responsible for the broader privacy, clinical, workforce, and legal parts of its compliance program.

No provider, product, or checklist can make an organization compliant by itself. Entice manages and documents the IT controls assigned to us and helps identify technical gaps. Your practice remains responsible for the broader privacy, clinical, workforce, and legal parts of its compliance program.

Entice supports the infrastructure, access, workstations, servers, networks, backups, and integrations around your applications. When an issue requires the publisher or equipment manufacturer, we coordinate that provider and remain involved through resolution.

Entice supports the infrastructure, access, workstations, servers, networks, backups, and integrations around your applications. When an issue requires the publisher or equipment manufacturer, we coordinate that provider and remain involved through resolution.

Entice supports the infrastructure, access, workstations, servers, networks, backups, and integrations around your applications. When an issue requires the publisher or equipment manufacturer, we coordinate that provider and remain involved through resolution.

Maintenance and migration plans are built around the practice schedule. Changes that could interrupt operations are tested where possible, documented, approved, and scheduled during an agreed maintenance window.

Maintenance and migration plans are built around the practice schedule. Changes that could interrupt operations are tested where possible, documented, approved, and scheduled during an agreed maintenance window.

Maintenance and migration plans are built around the practice schedule. Changes that could interrupt operations are tested where possible, documented, approved, and scheduled during an agreed maintenance window.

Entice follows the agreed incident and escalation process: identify the scope, contain affected systems, preserve relevant information, engage required vendors, communicate with authorized practice leadership, and recover according to the documented plan.

Entice follows the agreed incident and escalation process: identify the scope, contain affected systems, preserve relevant information, engage required vendors, communicate with authorized practice leadership, and recover according to the documented plan.

Entice follows the agreed incident and escalation process: identify the scope, contain affected systems, preserve relevant information, engage required vendors, communicate with authorized practice leadership, and recover according to the documented plan.

Yes, when included in the engagement scope. Entice can standardize networks, security configurations, procurement, documentation, access, monitoring, and location onboarding under a common operating model.

Yes, when included in the engagement scope. Entice can standardize networks, security configurations, procurement, documentation, access, monitoring, and location onboarding under a common operating model.

Yes, when included in the engagement scope. Entice can standardize networks, security configurations, procurement, documentation, access, monitoring, and location onboarding under a common operating model.

No. Entice manages the underlying technology environment and coordinates specialized vendors when their involvement is required. This gives the practice one accountable technical point of contact without misrepresenting application or equipment responsibilities.

No. Entice manages the underlying technology environment and coordinates specialized vendors when their involvement is required. This gives the practice one accountable technical point of contact without misrepresenting application or equipment responsibilities.

No. Entice manages the underlying technology environment and coordinates specialized vendors when their involvement is required. This gives the practice one accountable technical point of contact without misrepresenting application or equipment responsibilities.

Your IT Should Protect the Schedule—not Compete With It

Your IT Should Protect the Schedule—not Compete With It.

Your IT Should Protect the Schedule—not Compete With It.

Let’s identify the reliability, security, recovery, and ownership issues affecting your practice and determine the most practical next steps.

Start a Practice IT Readiness Review

Book a Practice IT & Risk Review

Explore Managed IT Services

A focused introductory conversation. No cost or obligation.