Healthcare & Dental IT Support in Colorado
One accountable IT partner for support, security, vendors, and recovery.
Entice provides managed IT, cybersecurity, and HIPAA Security Rule support for medical and dental practices. We manage the users, devices, networks, Microsoft 365 environment, backups, and technology vendors behind your patient workflows—while scheduling disruptive work around patient care.
A focused introductory conversation about your practice, critical systems, recurring disruptions, security concerns, and recovery readiness.
Colorado IT partner since 2001 · Senior-led support · 24/7 monitoring options · Dental modernization completed with no lost patient days
Technology That Supports the Patient Day
A front-desk computer, imaging server, cloud identity, internet circuit, or practice-management application is not an isolated piece of technology. Each one supports a patient workflow.
When something fails, your staff should not have to determine whether the problem belongs to the software company, equipment vendor, internet provider, or IT provider. Entice becomes the accountable technical owner: we diagnose the issue, coordinate the appropriate vendors, keep the practice informed, and stay involved through resolution.
Patient-care impact determines priority
A practice-wide outage is handled differently from a routine workstation request.
One accountable technical owner
Entice diagnoses, coordinates vendors, and stays involved through resolution.
Maintenance planned around the practice schedule
Disruptive work is scheduled outside patient hours whenever possible.
Managed IT for Clinical Operations
Healthcare and dental practices need more than generic help desk support. Entice combines day-to-day IT management with security, recovery, vendor coordination, and long-term planning.
Patient-Day Support
Support requests are prioritized by operational and patient-care impact. A practice-wide application outage, imaging interruption, or suspected security event is handled differently from a routine workstation request.
Practice Software and Imaging Coordination
We support the infrastructure, access, workstations, servers, networks, backups, and integrations around your EHR, practice-management, imaging, scanner, sensor, patient-communication, and billing systems. When specialized intervention is required, we coordinate directly with the application or equipment vendor.
Identity, Email, and Microsoft 365
Entice manages user access, multifactor authentication, email protection, administrator privileges, onboarding, offboarding, secure file sharing, and Microsoft 365 administration under defined standards.
Protected Workstations and Networks
Monitoring, patching, encryption, endpoint protection, vulnerability management, secure Wi-Fi, firewalls, and appropriate network segmentation help protect the devices and connections your practice relies on.
Tested Backup and Recovery
Backups are monitored, restores are tested, and recovery expectations are documented for critical systems. The objective is not simply to have a backup—it is to restore operations predictably.
HIPAA Control Operations and Evidence
Entice helps operate assigned technical safeguards, maintain documentation, track remediation, and organize evidence so practice leadership can see what is working and what still requires attention.
How Entice Works With Your Practice
Our service model is designed to reduce disruption, clarify responsibility, and give practice leadership visibility into reliability, security, and recovery.
Step 01
Map the Practice
We document users, locations, workstations, servers, networks, Microsoft 365, applications, imaging systems, backups, vendors, and the workflows in which sensitive information is created, accessed, stored, or transmitted.
Outputs: Asset inventory, application and vendor map, initial risk list, and responsibility boundaries.
Step 02
Stabilize the Environment
We address urgent reliability and security gaps, verify backup visibility, organize documentation, establish monitoring, and plan disruptive work around practice hours.
Outputs: Prioritized stabilization plan, maintenance schedule, and documented remediation work.
Step 03
Manage by Patient Impact
Your staff receives a clear support path, defined escalation, and visible ownership. Entice coordinates technical vendors rather than sending the practice back and forth between providers.
Outputs: Service reporting, vendor coordination, recurring-issue analysis, and documented escalation.
Step 04
Prove and Improve
We review risks, access, vulnerabilities, backup readiness, recurring issues, projects, and upcoming technology decisions on a defined cadence.
Outputs: Risk register, control evidence, recovery records, executive reporting, and a prioritized technology roadmap.
Operationally Aware Support
Not every ticket has the same effect on patient care. Entice evaluates incidents based on the degree to which they stop or degrade practice operations.
Priority 1 — Patient Care or the Practice Is Stopped
Practice-wide EHR or practice-management outage, critical patient information unavailable, imaging unavailable across the practice, major connectivity failure, or a suspected ransomware event.
Priority 2 — Patient Care Is Materially Degraded
An operatory or department is unavailable, a clinical device cannot communicate, or an essential staff member cannot access a required application.
Priority 3 — Routine Operational Request
New-user setup, software installation, an access change, a minor peripheral issue, or a planned equipment request.
One Accountable Technology Partner
Entice acts as the accountable technical point of contact across the systems supporting your practice. We isolate the issue, engage the appropriate provider, translate technical findings, track the request, and keep your team informed until resolution.
Systems we coordinate
Servers, cloud infrastructure, workstations, and networks
Backup, security, and monitoring platforms
EHR and practice-management platforms
Imaging databases, viewers, sensors, scanners, and related workstations
Patient communication and scheduling systems
Claims, insurance, and billing applications
Microsoft 365, email, file sharing, and identity
VoIP, secure fax, internet, and connectivity
Entice supports the technology environment around your clinical and business applications. Application-specific or equipment-specific work may require the software publisher or equipment manufacturer, which Entice will coordinate as part of the support process.
HIPAA Security Rule Support
HIPAA is not a one-time certificate, a security product, or a policy binder. Your practice needs safeguards that operate across the real environment: users, identities, devices, applications, vendors, data, backups, logs, and recovery procedures.
Entice helps define responsibility, implement and maintain assigned technical controls, document the work, and organize evidence. Depending on the agreed scope, this may include risk-analysis support, asset and data inventory, multifactor authentication, access reviews, encryption, patching, vulnerability management, monitoring, incident procedures, backup testing, security training, and policy documentation.
Compliance is a shared organizational responsibility. Entice manages the IT controls assigned to us; practice leadership retains responsibility for broader privacy, clinical, legal, and workforce obligations.
Proof From the Work
A growing dental group was operating with aging infrastructure, unencrypted workstations, untested backups, and imaging data distributed across unmanaged devices.
Entice encrypted workstations and mobile devices, moved practice-management and imaging data into managed storage, replaced aging infrastructure, implemented protected backups, tested recovery, and established a written security program.
The migration was performed after hours and on weekends. The practice stayed open without losing a patient day.
Read the Full Case Study
Verified outcomes
No lost patient days
Encrypted workstations
Tested recovery
Written security program
Practice Types
From single-location practices to multi-site groups, Entice adapts scope, standards, and support to how your organization operates.
Independent Medical and Specialty Practices
Dental, Orthodontic, Periodontal, and Oral-Surgery Practices
Multi-Location Practices and Dental Groups
Practices Opening, Acquiring, or Consolidating Locations
Practices Replacing Aging Infrastructure
Organizations That Have Outgrown Break-Fix Support
Internal IT Teams Needing a Co-Managed Partner
Let’s identify the reliability, security, recovery, and ownership issues affecting your practice and determine the most practical next steps.
A focused introductory conversation. No cost or obligation.
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